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Shipping & Returns

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Each and every one of our poufs is shipped, in a very timely fashion with which we are sure you will be happy with. They come direct from Columbus, Ohio. Unstuffed poufs can be shipped, free of charge, to any destination in the world, while stuffed poufs are also shipped for free, within two business days, within the 48 lower US states only. Once you’ve received notice that your order has been shipped, we will notify you of tracking information with which you can follow your order until it arrives at your doorstep to enter your home!

Rates and Carriers

Unstuffed poufs ship FOR FREE to any destination worldwide using USPS
Stuffed poufs ship
FOR FREE within the 48 US lower states using UPS
Order Tracking

Once your order is shipped out, we will update your order with the tracking information.

Back Orders

If you have ordered an item that goes on back order, though this is rare, we will ship to you whatever part of your order is in stock immediately. When the unavailable item becomes available, we will ship it to you in a timely fashion, and you will not be charged for the additional shipping.

Returns / Exchanges

Though we are confident that you’ll be very happy with your purchases, and have full confidence in our merchandise, we understand that sometimes an item is not as you pictured it or does not fit with your décor as you had planned. Thus, returns and exchanges are accepted, providing that your merchandise has not been used, within 14 days of when you received the order. Shipping fee, regrettably, cannot be refunded, even for items with advertised free shipping.

How To Return An Item 

If you do find that you need to return your item, please Contact us to request a return or exchange and we will make this as easy as possible for you. Be sure to include, in your package, a letter stating the purpose of the return
5690 Moorgate Dr
Columbus, OH 43235
United States